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The Body Shop Participating Stores & Telephone Numbers

Terms & Conditions

Order, Payment and Fulfilment

  1. This service is available only at selected stores nationwide.
  2. This service is available from Monday - Sunday
  3. Orders confirmed before 6pm can be collected on the same day.
  4. Orders will be reserved until next day collection. Orders need to be collected by 7pm.
  5. Charges will be made on products that are available at the time of order.
  6. LYB vouchers can be applied.
  7. Full payment must be made upon collection of order.
  8. Orders can be picked-up directly from the selected store.
  9. Customers need to inform the store of the pick-up location in the mall, for collection via drive-through.

Exchange/Return Policy

  1. Customer can present the product(s) at The Body Shop store where the purchase is made, in case of exchange.
  2. Exchange of product(s) can only be made within 7 days of purchase.
  3. Exchange / Returned product(s) must be:
    – Accompanied with the original receipt.
    – In original unopened packaging, unmarked and properly packed.
  4. Any form of promotion / product voucher / discount voucher used on purchase is not returnable.
  5. Product(s) sold are not refundable.
  6. In case of discrepancy upon receiving of good(s), Customer must notify the respective store immediately.

Privacy Policy

  1. Please refer to our Privacy Policy here.