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Products and Services

Can I come in for a free makeover and skin consultation?

Yes! Pop into your local store and you can have a free makeover and skin consultation from one of our professional store consultants.

Can I try a sample of your product before I buy?

Yes, you can pop by any of our stores in major malls throughout the country, https://www.thebodyshop.com.my/storelocator/ to try the products instore.

Can I request a free sample before buying one of your expert facial masks?

Yes! Pop into one of our stores for a mask experience or a free sample. *Subject to sample masks availability in-store.

Are your products vegetarian?

Yes. All of our products are suitable for vegetarians!

Are The Body Shop products suitable for use while pregnant?

The Body Shop products are safe for use during pregnancy unless otherwise indicated on the product packaging or associated product leaflet.

We use ingredients that are carefully selected for their high levels of purity and consumer safety. However if you have any concerns over the use of any The Body Shop products during your pregnancy, we recommend that you consult your medical practitioner for advice.

Why does The Body Shop claim to be 100% Vegetarian but not Vegan?

We use honey or beeswax in most of our non-vegan products for both their superior cosmetic properties and because they come from our Community Trade partners. Our honey is from Ethiopia and our beeswax is from Cameroon; both are organic, wild-harvested and from sustainably-managed sources, where we have long-standing relationships with our partners. In both cases, the bee communities are carefully managed to ensure they continue to thrive.

A very small number of our products also use shellac, which is a secretion of the lac insect Coccus lacca, found in the forests of Assam and Thailand; and lanolin, an oil extracted from sheep’s wool. Neither of these processes harms the animals in any way. We are now moving away from using any animal-derived products, apart from our Community Trade honey and beeswax, and we have not created any new products using lanolin or shellac for some years.

Which of your products are good for stretch marks?

Aloe vera is well known for its healing properties. It mainly consists of water and polysaccharides, making it perfect to soften skin and relieve injuries.

Vitamin E is also known to nourish your cells so your skin feels soft and smooth. It is also known to help improve skin elasticity.

Do your products contain parabens?

Many studies have established that parabens are perfectly safe for use in cosmetics. However, some of our customers continue to express concern about their inclusion in our products. As a result, 80% of our products are paraben free so we can offer a broad choice for everyone.

In addition, we are currently in the process of removing parabens from all of our products and are aiming to be paraben free over the next few years.

If people are concerned about parabens, we have a large number of products that are paraben free. For example, our Rainforest shampoos are free of parabens, sulphates and colourants.

Do The Body Shop products have a best before/expiry date?

Yes, all our products have a shelf life of three years when unopened; once a product is opened and used its shelf life will vary. There is a symbol on each product which is a small pot with the lid slightly ajar and a number inside. This number refers to the number of months in which to use the product.

What is the difference between a body splash, body spray, eau de toilette and eau de parfum?

A body splash is very similar to a body spray, but instead of spraying it onto the skin, you splash it on.

Eau de Toilette and Eau de Parfum often have a strong scent, a body splash is designed to give off a low level fragrance throughout the day.

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