We use cookies. For more information on our cookie policy follow this link. By closing this message or continuing to browse the site, you are agreeing to our use of cookies on this device. Close

The Body Shop values your Questions & Answers!

When writing your question(s) or answer(s), please follow these guidelines:

  • Questions and answers can be written in English, Bahasa Melayu or 华语.
  • Make sure the question is relevant to the chosen topic.
  • Make sure the answer is relevant to the product or question being asked.
  • If applicable, include the model number, shade of colour or full product name for questions relating to products.
  • All submitted questions and answers are subject to the terms set forth in our Terms of Use.

We reserve the right to not post your question(s) or answer(s) if it contains any of the following content or violates other internal guidelines:

  • Full name, email addresses, URLs, phone numbers, physical addresses or other forms of personal/contact information.
  • Obscenities, discriminatory or abusive content in any language deemed unsuitable for a public forum.
  • Advertisements, "spam" content, or references to other products, promotions, services or websites outside The Body Shop brand.
  • Critical or spiteful comments directed at other questions or answers posted on the Q&A page or relevant authors.

In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through the Question & Answer Service. Please contact us via e-mail or phone at:

Enjoy writing your questions and answers!